BW🕶️黑白

I have a friend who works as a store manager. She's always been very enthusiastic and responsible when dealing with customers. One day, she met an elderly man with a face full of wrinkles and a look of helplessness in his eyes. He told my friend that his grandson had taken his phone and accidentally charged several hundred yuan to his WeChat account to buy phone credit. The old man begged my friend to help him get the money back. The old man told a long story, saying that his wife needed the money to buy medicine and that he couldn't contact his children... My friend was moved by the old man's pitiful appearance. According to the rules, user phone credits cannot be refunded without going through the proper procedures and getting approval from a supervisor. However, my friend couldn't bear to see the old man so distressed, so she quietly told him to call the complaint hotline and told him what to say to get a refund. She even helped him rehearse what to say. After a while, the old man returned with the deputy manager, pointing at my friend and shouting, "It's her! She's the one who told me to complain!" My friend was shocked and didn't know what to say. She had initially wanted to help the old man, but didn't expect him to turn against her. For many years after that, my friend had a very tough time. The incident was often brought up by her leaders as a negative example, saying, "A certain comrade in our unit actually instigated a customer to complain, and in the end, was counterattacked by the customer. How stupid can you be? You should just go home and take care of your kids."